Guides

1. Open a supported desktop browser

   Use Google Chrome or Microsoft Edge on Windows or macOS. Workshop use is not currently supported in Safari, Firefox, on phones or on tablets.

2. Open the app

   Go to app.watchmakersbench.com and follow the account options shown. Account access and online services require an internet connection.

3. Choose your workshop folder

   Select the folder where you want to keep your encrypted workshop and allow the browser to access it. You can choose a local folder or a compatible folder managed by a service such as iCloud Drive or OneDrive.

4. Set your workshop passphrase

   Keep this separate passphrase somewhere safe. It unlocks the workshop files; resetting your account password will not recover it. We cannot recover a forgotten workshop passphrase.

5. Create a small test record

   Save a test job, reopen it and confirm that it is in the intended workshop before entering real customer information.

1. Start in Customer jobs

   Create a new job and select or add the customer. Check the customer details before saving.

2. Record the watch and requested work

   Add the identifying details you know and describe why the watch came in. Unknown details can be added after inspection.

3. Open the saved job

   Use the job record for the work order, service steps, measurements, images, notes, costs and documents.

4. Keep the next action current

   Update the stage and outstanding work as the repair moves forward. Review the finished record before handover.

1. Open Work flow in the job

   Review the service template and choose one suitable for the work. There are several built-in templates.

2. Make the checklist your own

   Use the template tools to prepare your own service checklist when the built-in options do not match your workshop routine.

3. Record work as it happens

   Complete steps when the work is done and skip steps that do not apply. Add relevant notes and measurements alongside the job.

4. Review before completion

   Check the remaining steps and the final test results before marking the repair complete.

1. Check the saved job

   Review customer details, work performed, parts, measurements and costs before generating a document.

2. Open Documents

   Choose the supported document or PDF report that fits the recipient and purpose.

3. Review the exported file

   Open the PDF and check the information before sharing. Exported files are separate copies and need their own protection.

4. Prepare a customer message

   Review the recipient and wording. Use your own mail application or copy the draft for webmail; the app does not send the email automatically.

1. Create a part record

   Add a useful name or part number, the available quantity and its storage location.

2. Add purchasing and compatibility details

   Record the supplier, unit price and compatible calibres when known.

3. Keep the quantity accurate

   Update stock when parts arrive or are used. Review stock history when you need to understand a change.

4. Make the record easy to find

   Use clear identifiers and consistent storage locations so another search leads back to the right part.

1. Choose the item

   Open the relevant record or Labels & QR Codes and select the item you want to identify.

2. Set up the label

   Choose an appropriate label layout and review the identifying text. Include a QR code when you want a link to the record.

3. Check the preview

   Match the label dimensions and orientation to your printer. Check the print instructions shown in the app.

4. Print one test first

   Check legibility and scan the QR code before printing a batch. Access to the linked record still depends on access to the app and workshop.

1. Open Schedule & Planning

   Enable the module if it is available in your plan and not currently visible.

2. Connect a date to the job

   Add or review the planned completion date and follow-up information for the repair.

3. Add workshop tasks

   Keep general tasks in the same calendar so they can be reviewed alongside customer commitments.

4. Review upcoming dates

   Check the calendar regularly and update dates when the actual work changes.

1. Open the module controls

   Review the modules available to your account and plan.

2. Show your working tools

   Enable the modules you want in the workspace. Keep at least one of Customer jobs or Personal jobs active.

3. Hide without deleting

   Hiding a module does not itself delete its saved records. You can show it again when needed.

4. Review plan availability

   FREE includes four modules and up to three active jobs across the account. PRO includes all ten core modules and unlimited active jobs, with optional extensions available separately.

1. Keep both credentials safe

   Your account password and workshop passphrase serve different purposes. An account password reset cannot decrypt the workshop files.

2. Keep independent backups

   Use the backup options in the app and keep separate, verified copies. A synced folder is not a substitute for an independent backup.

3. Avoid simultaneous editing

   If a file service synchronises your folder, do not assume it provides multi-user editing or automatic conflict resolution. Avoid editing the same workshop on multiple computers at once.

4. Protect readable exports

   PDFs, documents and shared messages can contain customer information outside the encrypted workshop. Review access and recipients.

5. Check recovery before you need it

   Verify your backup process and keep readable copies of essential records. Do not assume you will retain workshop access after losing or closing your account.

The initial setup covers the settings needed for your first record. The remaining options can be changed later.

Before you start

• Have your preferred app language and workshop currency in mind.
• Know which device you want to use for your first records.
• You can reopen the guide and change settings at any time.

1. Choose your starting workspace

   Select Customer Service if most of your work begins with a customer and an incoming repair. Select Restoration & Sales if you mainly manage your own purchases, restoration projects and resale inventory. This choice does not lock the app; you can switch whenever needed.

2. Set language and display preferences

   Choose the app language, theme and preferred accent. Customer Service and Restoration & Sales retain their own visual identity, making it easier to see which workspace is active.

3. Choose currency defaults

   Set the display currency used in lists, overviews and reports. You can also choose the default currency for new financial fields. Existing records retain the values and currencies already saved on them.

4. Find the transfer tools

   Records remain on the device where they are created. Use Nearby Transfer for selected work, or Transfer & Backup for Today’s Work and complete library files.

5. Review company and communication settings

   Add the company details you want to appear in reports and review customer communication templates. These fields can remain empty until you are ready to use them.

Check before you finish

• The correct workspace is active.
• Language and display currency are correct.
• You know where to find the transfer tools.

Customer jobs and owned restoration projects use different statuses, financial fields and final steps. The workspace depends on who owns the watch.

1. Use Customer Service for work owned by a customer

   Choose this workspace when a watch arrives for diagnosis, service or repair. The workflow centres on the customer, requested work, approval, communication, service documentation and handover.

2. Use Restoration & Sales for your own items

   Choose this workspace for purchased watches, movements or projects that you own, restore, keep, list or sell. It follows purchase cost, restoration, listing, sale, fees, delivery, profit and ROI.

3. Switch without moving existing records

   The workspace switcher changes which part of the app you are viewing. It does not convert a customer job into an inventory item or move records between workflows.

4. Use the accent as a visual check

   Customer Service uses teal as its starting accent and Restoration & Sales uses indigo. If the form does not show the fields you expected, confirm the active workspace before saving.

Check before you finish

• Customer-owned work is in Customer Service.
• Your own inventory or resale project is in Restoration & Sales.
• You checked the workspace before tapping the create button.

Start with the customer, watch and received date. Brand, model, calibre and serial number can be added after inspection.

Before you start

• Switch to Customer Service.
• Have the customer's name and the watch available.
• Use the received date as the practical start of the job.

1. Open Jobs and create a new record

   Use the plus button in the job list or the larger create button shown when no job is selected. The form adapts to the active Customer Service workspace.

2. Search for the customer first

   Start typing in the Customer field. Select an existing customer if one appears. If this is a new customer, enter the details you have and the customer will be added to the customer register when the job is saved.

3. Register the watch

   Enter the identifying information you know. Brand, model, calibre, serial number, watch type and movement type improve search and history. Missing details can be added after intake.

4. Set the received date and initial status

   The received date starts the aging and follow-up timeline. Set the status to the job's current state.

5. Save and open the job

   After saving, open the job to view its status, Workflow, work order, Service Progress, Timegrapher readings, parts, photos and history.

Check before you finish

• The job is linked to the correct customer.
• The received date and current status are correct.
• The saved job opens without any unresolved validation message.

Enter the information known at purchase, save the item and add restoration details as the work progresses.

1. Switch to Restoration & Sales

   Confirm that the indigo workspace is active before creating the item. The form should show purchase and resale fields.

2. Choose the item type and current status

   Identify whether the record is a movement, pocket watch, wristwatch or another supported type. Set the status to the state the item is in now, commonly Purchased for a newly acquired project.

3. Add the known identity

   Enter brand, model, calibre, serial number and movement type when available. Movement type helps the app select a suitable service template.

4. Record the purchase

   Add purchase date, source, price and currency for later cost, margin and ROI calculations. Edit these details if better documentation becomes available.

5. Save and continue on the item page

   The item page brings together workflow, service steps, Timegrapher readings, finances, parts, photos, listing data and history.

Check before you finish

• The item is in Restoration & Sales.
• Type, status and purchase date are correct.
• Purchase price uses the correct currency.

Keep the customer's request, the workshop's findings and the approved work in separate fields.

1. Record the customer's request

   Use the work order or requested-work area for the reason the watch was brought in. Keep the customer's description separate from your later diagnosis.

2. Document the starting condition

   Add concise notes and useful photos of the case, dial, movement, damage or missing parts. Record only what is relevant to the job and customer agreement.

3. Enter the proposed work and cost scope

   Add the work you recommend and the amount or cost frame presented to the customer. The approved amount should reflect the actual agreement, not an internal target.

4. Record approval

   When the customer accepts the work, update the approval information and status. Check that the agreed scope and amount are understood.

5. Record later changes

   If the diagnosis changes the scope, add a note or customer update that explains the change.

Check before you finish

• The customer's request is recorded.
• The agreed cost or scope is clear.
• Approval and later changes are traceable.

Status records the current state. Workflow lists what is missing or waiting. Service Progress holds the bench checklist.

1. Keep status current

   Change status when the real-world state changes. You can move it backwards or forwards when the job requires a correction.

2. Read Workflow for the next missing action

   Workflow uses the saved job data to explain what is ready, missing or waiting. Treat it as a prompt, not as an automatic diagnosis.

3. Use Service Progress as the bench checklist

   Open only the steps that need details. Mark a step complete when the work is done, or choose Not relevant when it does not apply to this movement or job.

4. Add parts when they are actually used

   Connect replaced or consumed parts to the job so cost and history reflect the work performed.

5. Save readings, notes and photos at the relevant point

   Timegrapher readings, service notes and photos are most useful when they explain a decision or result, not when they are added only to fill every field.

Check before you finish

• Status describes the current state.
• Relevant service steps are complete or marked Not relevant.
• Used parts and important results are documented.

Record the starting condition, the work performed and the final result. Minor observations do not need their own entry.

1. Save relevant before photos

   Photograph condition, movement, damage, corrosion, markings or unusual wear when those details support the diagnosis or customer agreement.

2. Record diagnosis and work

   Use service notes for technical findings, decisions and actions. Keep the work order focused on requested and approved work.

3. Connect replaced parts

   Add the parts actually fitted, replaced or consumed. Avoid adding possible parts that were never used.

4. Save final readings and after photos

   Add Timegrapher results and photos that demonstrate the finished work when relevant.

5. Choose the right report

   A customer-facing report should remain clear and selective. An internal report can include more technical notes and cost detail.

Check before you finish

• Before condition and important deviations are recorded.
• Work performed and parts used are clear.
• Final result is documented where relevant.

Customer updates open as drafts in Apple's Mail app. Watchmakers Bench prepares the content, but it never sends a message automatically.

1. Check customer contact details

   Confirm that the job is linked to the correct customer and that the email address is current.

2. Review communication defaults

   Customer communication settings can provide a consistent opening, closing or workshop tone. Keep templates short enough to work for different jobs.

3. Create the update from the job

   Choose the relevant customer-update action. The app uses available job information to prepare a Mail draft.

4. Review the draft

   Check recipient, subject, costs, status and wording. Remove internal notes or sensitive information that the customer does not need.

5. Send from Mail

   You decide whether and when the draft is sent. Closing the draft without sending does not mark communication as delivered automatically.

Check before you finish

• Recipient and job are correct.
• The draft contains no internal-only information.
• Any customer response is recorded on the job.

After service, check the documentation, record the handover method and close the job.

1. Confirm the service is complete

   Review final measurements, replaced parts, photos, notes and customer details before changing the job to its completed service state.

2. Choose the handover method

   For collection or in-person handover, record that the customer received the watch and close the job. Shipping statuses are not used.

3. Use shipping states only for carrier delivery

   If the watch is sent, record carrier and optional tracking number. Shipped and Delivered then describe the actual transport to the customer.

4. Save the final state

   The completed job remains connected to the customer and watch, creating a useful reference for warranty questions and future service.

5. Check the archive

   Open the customer once more and confirm the job appears in the expected history.

Check before you finish

• Final service information is saved.
• Handover method matches what actually happened.
• Carrier and tracking are recorded when relevant.

The customer record lists registered watches and earlier jobs. Check it before creating another customer or watch.

1. Find the customer

   The Mac customer list is grouped alphabetically by surname. Search and filters help locate active jobs, missing contact details or a specific customer.

2. Review owned watches

   Open the customer to see the watches and jobs already connected to that person. Confirm that a returning watch is not accidentally created as a duplicate.

3. Review previous work

   Look at earlier diagnosis, parts, readings, photos and dates before planning the new service.

4. Create the new job

   Link the new job to the existing customer and the correct watch when appropriate. Keep each service event as its own job so the timeline remains understandable.

5. Check the current condition

   Earlier results provide context, but the watch still needs a new inspection.

Check before you finish

• The existing customer was searched before creating a new one.
• The new job is connected to the correct watch.
• Previous service is used as reference only.

Purchase price, currency, date and source are used in inventory value, profit, ROI and later analysis.

1. Create the item in Restoration & Sales

   Choose the correct item type and a status that reflects its current state, commonly Purchased.

2. Add purchase identity

   Record the date, source or platform and a reference for the original transaction.

3. Enter price and currency

   Use the currency in which the purchase was actually made. The display currency controls how overviews present the amount but does not change the saved source value.

4. Add known watch and movement details

   Brand, model, calibre, serial number and movement type improve search, templates and comparisons.

5. Save starting photos and notes

   Document the condition received, included parts and any uncertainty that may affect the restoration plan.

Check before you finish

• Purchase date and source are recorded.
• Price uses the transaction currency.
• Starting condition is documented.

Use status for the project's current stage and Service Progress for the detailed bench work.

1. Inspect before changing the record

   Add photos and notes that capture condition, damage, missing parts and signs of previous work.

2. Confirm movement type

   Movement type helps select a suitable service template. Correct it before extensive service documentation so the checklist reflects the movement.

3. Choose the relevant service steps

   Complete the applicable steps and mark the others Not relevant.

4. Record parts and decisions

   Connect the parts actually used and explain any important deviation from the expected plan in service notes.

5. Save the finished condition

   Add final measurements, after photos and a concise outcome before moving toward listing, keeping or sale.

Check before you finish

• The starting condition is clear.
• Movement type and service template are appropriate.
• Used parts and final outcome are documented.

Watchmakers Bench calculates from saved purchase, parts, fees and sale information. Unrecorded costs are not included.

1. Start with the purchase

   Confirm purchase price and currency. If better documentation changes the amount, edit the purchase record.

2. Add parts and external costs

   Connect replacement parts and record other relevant service or restoration costs in the appropriate fields.

3. Record selling and delivery costs

   Platform fees, payment fees, shipping and related expenses should be entered when known. Default fee percentages are starting values for new calculations, not a replacement for the actual final fee.

4. Enter the completed sale

   Sale price, channel and final fees allow the app to calculate actual profit and ROI.

5. Read the result in context

   ROI compares return with the purchase basis. A high percentage on a small amount is not automatically a better use of time than a larger absolute profit.

Check before you finish

• Purchase, parts and fees are complete.
• Sale price and channel are final.
• Profit is reviewed together with time and risk.

Before marking an item Ready to list, check its photos, description, condition and price.

1. Finish the restoration record

   Check service steps, important notes, parts, measurements and final status before preparing the listing.

2. Choose the final photos

   Keep clear product and documentation images connected to the item. The external marketplace may require its own crop or ordering.

3. Review the pricing basis

   The price suggestion can use purchase, parts, target profit, entered fees, exchange rate and relevant sale history. Treat it as support, not a market guarantee.

4. Record listing details

   Add platform or channel, intended price and any notes that explain positioning or included accessories.

5. Change status when actually ready

   Use Ready to list or Listed when that statement is true. Workflow and Overview will then reflect the next sales action.

Check before you finish

• Service and documentation are complete.
• Photos and pricing basis are ready.
• Listing status matches reality.

Sold records the commercial result. Shipping states are only relevant when a carrier transports the item to the buyer.

1. Mark the item Sold

   Enter sale price, sales channel and actual fees. Confirm the currency before saving.

2. Choose the handover method

   Select carrier, in person, shop, market or fair, or another appropriate method.

3. Add carrier details

   For carrier delivery, add the carrier and optional tracking number. The item can then move to Shipped and Delivered.

4. Avoid artificial shipping states

   For in-person, shop, market or other direct handover, the item remains Sold and the handover method appears in Workflow. No Shipped or Delivered step is required.

5. Review the final outcome

   Confirm profit, ROI, notes and history after the transaction is complete.

Check before you finish

• Sale price, channel and fees are final.
• Handover method is correct.
• Tracking and delivery states are used only for a carrier.

Work shows items that need attention. Business shows sales, costs, profit and other figures over time.

1. Begin with the work view

   Use the top metrics, workflow distribution and next actions to identify active items, stalled work, missing photos, missing readings or items ready for the next sales step.

2. Open the matching items

   Dashboard cards and action rows act as filters. Use them to move from a summary directly to the records behind the number.

3. Switch to analysis when reviewing results

   Choose the metric you want to understand, such as profit, sold items, inventory, ROI or average profit. The chart and supporting information update together.

4. Choose an appropriate time range

   Use month, quarter, half-year, year or longer comparisons where available. A short range helps with recent activity; a longer range is better for seasonal or strategic patterns.

5. Check the currency and underlying data

   Overview amounts use the selected display currency when exchange rates are available. Open the underlying records before acting on an unexpected result.

Check before you finish

• Work view is used for today's priorities.
• Analysis uses the right metric and period.
• Unexpected numbers are checked against underlying items.

Status is the current state. Workflow lists outstanding tasks. Service Progress records the technical work.

1. Use status for the current state

   Choose the status that describes the item now. Change it if the job moves back or takes another direction.

2. Use Workflow for missing or next actions

   Workflow reads saved information and highlights what appears complete, missing or waiting. It is informational and can change as data is added.

3. Use Service Progress at the bench

   The service checklist records detailed work. A step can be complete, incomplete or Not relevant without changing the entire item status automatically.

4. Keep important events in history

   Meaningful status changes and workflow events create a useful timeline. Use notes to add reasoning that an automatic history event cannot explain.

Check before you finish

• Status describes now.
• Workflow explains what remains.
• Service Progress documents the bench work.

A service template provides a starting checklist. Remove or mark steps Not relevant when they do not apply.

1. Confirm the movement type

   The movement type helps Watchmakers Bench choose a suitable template. Correct the movement type if the original selection was wrong.

2. Open the Service tab

   Review the sequence before beginning. The checklist follows the normal stages of a movement service.

3. Add details only where useful

   Open a step to record measurements, lubricants, observations or notes relevant to that stage.

4. Mark the real outcome

   Choose complete when the work is done. Choose Not relevant when the step does not apply. Do not mark a step complete merely to increase the progress percentage.

5. Review before closing service

   Check that important inspection, assembly, lubrication, regulation and testing information is represented where relevant.

Check before you finish

• Movement type is correct.
• Applicable steps reflect actual work.
• Irrelevant steps are marked honestly.

Watchmakers Bench stores Timegrapher readings. Use comparable measurement conditions when reviewing before-and-after results.

1. Save the pre-service reading

   Record the available rate, amplitude, beat error and lift angle before service or regulation. Use notes when conditions need explanation.

2. Check lift angle

   An incorrect lift angle can make amplitude misleading. Verify it with a reliable technical source.

3. Perform and document the service

   Keep the bench work in Service Progress so the final reading can be understood in context.

4. Save the regulated or final reading

   Record the after-service values using comparable conditions where practical.

5. Compare the readings

   Use the before-and-after record to document change. A single Timegrapher reading does not replace inspection, positional testing or real-world performance.

Check before you finish

• Pre-service values are saved when available.
• Lift angle comes from a reliable source.
• Final readings are stored with relevant context.

Photos can document intake, damage, movement condition, parts, markings, finished work and listings. Large batches need time to load, prepare and save.

1. Open the image section for the correct record

   Confirm the customer job or restoration item before importing so images are not attached to the wrong watch.

2. Select one or several common image files

   Use Photos on iPhone or the file and photo picker on Mac. The app prepares supported image formats for reliable storage and display.

3. Wait for the progress indication

   When several images are selected, allow the import to finish. Thumbnails and the image count may update after processing; avoid starting the same import again while progress is visible.

4. Review the result

   Check that the expected images appear and remove accidental duplicates or irrelevant files.

5. Consider storage

   Large libraries use more device space and produce larger backup files that take longer to transfer and import. Keep images that add real documentation value.

Check before you finish

• The correct record was open during import.
• Processing completed before another import was started.
• The final image count and thumbnails look reasonable.

History records supported events automatically. Use notes for diagnosis, decisions and follow-up.

1. Use notes for reasoning

   Record diagnosis, decisions, exceptions, customer information and reminders that should remain with the job or item.

2. Let history record events

   Status changes, purchases, service actions, sales and delivery events can appear in chronological history without being rewritten as manual notes.

3. Avoid duplicating everything

   A note should explain why something happened, not repeat an event that history already describes clearly.

4. Review the timeline before closing

   A useful completed record should show the important sequence without contradictory notes or unresolved temporary text.

5. Protect sensitive information

   Store only customer and workshop information you have a legitimate reason to retain.

Check before you finish

• Notes explain decisions and exceptions.
• History provides the chronological sequence.
• Sensitive or temporary information has been reviewed.

Add enough information to identify, find and reorder the part. Leave fields empty when they are not relevant.

1. Open Parts and create a record

   Use the create button from the Parts section. Confirm the active workspace if the app presents workspace-specific defaults.

2. Add identity and reference

   Enter a clear name, reference number and useful notes. Consistent naming improves search and prevents near-duplicate records.

3. Add supplier and purchase information

   Record supplier, purchase price and currency when relevant. This supports later job and inventory cost.

4. Add stock and compatibility

   Enter quantity and compatible movement or calibre information you can verify.

5. Save and test search

   Search for the reference, part name or movement to confirm the record can be found as expected.

Check before you finish

• Part name and reference are clear.
• Cost and currency are correct.
• Compatibility is verified.

Consistent names, references and compatibility make the parts list easier to search as stock grows.

1. Use a consistent naming system

   Choose a predictable order for manufacturer, part type, reference and key dimension where relevant.

2. Keep quantities current

   Adjust stock when parts are received, fitted, returned or discarded. A quantity is only useful if workshop use is recorded.

3. Record the source

   Supplier and purchase details make reordering and cost review easier.

4. Add compatibility carefully

   Use movement or calibre information that you have verified.

5. Use search and filters

   Search by part, reference, supplier or compatible movement.

Check before you finish

• Naming is consistent.
• Stock changes are recorded.
• Supplier and compatibility improve search.

The inventory list describes what the workshop owns. The replacement-parts area on a job or item describes what was actually used on that specific work.

1. Open the correct job or item

   Confirm the watch and workspace before adding a used part.

2. Open Spare Parts or replaced parts

   Choose the part from inventory when available, or record the necessary replacement information using the options provided.

3. Record the quantity and cost

   Use the amount actually fitted, replaced or consumed. Check the currency when cost is entered.

4. Add a short reason when useful

   Explain an unusual replacement, modification or compatibility decision in the service notes.

5. Review cost and history

   Confirm that the part appears on the record and that the financial summary reflects it where applicable.

Check before you finish

• The part is connected to the correct record.
• Quantity and cost are accurate.
• Inventory and job history remain consistent.

Watchmakers Bench does not sync records automatically. Choose a transfer method according to how much work you need to move and whether the receiving library must exactly match the source.

Before you start

• Finish and save current work on both devices.
• Decide which device has the authoritative version of the records involved.
• Read the import summary before accepting incoming content.

1. Use Nearby Transfer for a selection

   Choose this when you want to send one customer job, restoration item, customer or part to a nearby iPhone or Mac. Related customers, images and supporting work data can follow.

2. Use Today’s Work for daily changes

   Choose this when you want to carry over supported records and images created or changed during the day without replacing the receiving library.

3. Use a complete library for an exact copy

   Choose this for backup, recovery, device replacement or when the destination must exactly match the source. A complete import replaces the target library and creates a safety backup first.

4. Account for deletions

   Today’s Work does not transfer deletions. Use a complete library transfer when removed records must also disappear from the destination.

5. Verify the result

   Review incoming content and open representative records on the receiving device before continuing work.

Check before you finish

• The method matches the amount of data being moved.
• The authoritative source is clear.
• Important records were checked on the receiving device.

Nearby Transfer is designed for selected work, not a complete library copy.

Before you start

• Open Watchmakers Bench on both devices.
• Keep both devices nearby until the transfer is complete.

1. Start Nearby Transfer

   Open Nearby Transfer on both devices and select the receiving device when it appears.

2. Confirm the connection

   The first time the devices connect, confirm that they show the same security code.

3. Choose what to send

   Select a customer job, restoration item, customer or part. Review the related customer, images and supporting work data included with it.

4. Review on the receiving device

   Nothing is saved automatically. Inspect the incoming content and accept it when it matches what you intended to send.

5. Resolve an existing record

   If the same record already exists, choose whether to keep the local version or replace it with the incoming version.

6. Watch progress

   Keep both devices available while the progress indicator is active. You can cancel before the transfer completes.

Check before you finish

• Both devices showed the same pairing code.
• The incoming content was reviewed before acceptance.
• The transferred record and its images were checked.

Today’s Work moves a day’s new and changed records without replacing the receiving library. It is useful when you have worked on another device and want to carry those changes back.

1. Create Today’s Work on the source

   Open Transfer & Backup and export Today’s Work after the day’s changes have been saved.

2. Choose a destination

   Save or share the file using a location you control, such as Files, iCloud Drive, compatible external storage or USB.

3. Import on the receiving device

   Select the Today’s Work file and review the import summary before confirming.

4. Understand version handling

   New records are added. An existing record is updated only when the transferred version is newer; a newer local edit is kept.

5. Account for deletions

   Deleted records are not included. Use a complete library transfer if the receiving library must exactly match the source.

6. Verify the day’s work

   Check representative records and images, then continue editing from the device you intend to use.

Check before you finish

• The file came from the intended day and source device.
• Newer local edits were preserved.
• Any required deletions were handled with a complete library transfer.

A complete library file is a point-in-time recovery copy. Importing it replaces the target library, so identify the correct source and file before continuing.

1. Open Transfer & Backup

   Choose the complete library option when you want to protect or move the whole supported library.

2. Create the backup

   Wait for preparation and finalisation to complete. Choose a safe destination outside the app's temporary storage.

3. Name and protect the file

   Include a date or version in the filename. Backup files may contain customer details, photos or workshop information and should be protected accordingly.

4. Confirm the source and target

   The target library will be replaced. Make sure the selected file comes from the device and date you intend to make authoritative.

5. Import the selected file

   Check the filename and read the confirmation shown by the app. The import avoids duplicate copies and creates an automatic safety backup of the target first.

6. Verify after import

   Open representative customers, jobs, restoration items, parts, images and settings before relying on the restored database.

Check before you finish

• The backup completed without an error.
• The file is stored somewhere you control.
• Imported data was checked before further editing.

CSV opens in spreadsheet software. PDF provides a readable report. The database format is used for backup and restore.

1. Decide who will use the export

   Choose a customer-facing report, an internal workshop report, an inventory or sales summary, or a structured CSV depending on the task.

2. Review the source record

   Exports reflect saved information. Correct customer details, notes, prices, parts and measurements before generating the file.

3. Choose CSV for analysis

   CSV works well for sorting, filtering and further calculations in spreadsheet software.

4. Choose PDF for reading and sharing

   PDF provides a formatted summary. Use the customer version when internal notes or detailed costs should be excluded.

5. Save and protect the file

   Exports are created on your device and saved where you choose. After export, you are responsible for access, sharing and retention.

Check before you finish

• The format matches the purpose.
• Sensitive information has been reviewed.
• The saved file opens correctly.

Financial fields retain their original currency. Lists, overviews and statistics can use a selected display currency.

1. Choose the display currency

   This controls how supported amounts appear in summaries, lists and dashboards. It does not rewrite the original purchase, cost or sale fields.

2. Choose defaults for new records

   Set the currency normally used for purchase, service, parts or sale fields. Defaults help new entries and do not silently convert existing records.

3. Enable automatic rate updates if wanted

   The app can fetch rates when a network connection and the rate service are available.

4. Understand saved and fallback rates

   Previously saved or fallback rates may be used when a fresh online rate is unavailable. The app should identify when a selected currency lacks a current valid rate.

5. Check the record behind an unexpected amount

   Confirm original currency, saved value, exchange rate date and display currency before changing financial data.

Check before you finish

• Display currency is correct.
• New-field defaults use the intended currencies.
• Unexpected conversions were checked at record level.

Defaults apply to new records or app presentation. Existing saved values are not rewritten.

1. Set app appearance

   Choose language, theme, accent and text presentation. The language setting affects app text; currency is configured separately.

2. Set financial defaults

   Choose currencies, target assumptions and fee percentages used when new restoration or sales information is created. Review actual fees at the end of each sale.

3. Review workflow defaults

   Choose sensible starting values for new records without making every job look identical.

4. Complete the company profile

   Add workshop details used in reports and customer material. Only include information you intend to share.

5. Review customer communication

   Set concise reusable wording for drafts while preserving the ability to edit every message before sending.

6. Compare the two workspaces

   Company profile and customer communication naturally differ, but general app, data, export, currency and help settings should feel familiar in both areas.

Check before you finish

• Appearance and language are comfortable.
• Financial defaults match normal new work.
• Shared company and communication text has been reviewed.

Watchmakers Bench uses StoreKit, so the App Store handles current local prices, trial eligibility, payment, renewal, cancellation and refunds.

1. Review the offer shown by the App Store

   Choose monthly or annual when you start. Eligible new subscribers may receive a 14-day trial. Confirm the exact local price and the amount charged after the trial before continuing.

2. Use the same Apple Account

   Your supported iPhone and Mac should use the Apple Account that made the purchase.

3. Restore if access is not recognised

   Open subscription settings and choose Restore Purchases. The App Store checks current verified entitlements for that Apple Account.

4. Manage renewal through Apple

   Subscriptions renew automatically until cancelled in App Store subscription settings. Refund decisions are handled by Apple.

5. Keep control of your data

   Without an active subscription, your data remains yours. The app provides a summary and export access, while continued full use of paid features requires an active subscription.

Check before you finish

• The intended Apple Account is active.
• The App Store shows the expected subscription.
• Restore Purchases was used before contacting support.

Workshop records are stored locally. Data leaves a device only when the user starts a Nearby Transfer or chooses to export, save or share a file.

1. Local app data

   Customers, jobs, items, parts, images, history and settings are stored in the app database on your device.

2. Nearby Transfer

   Selected records move directly between the devices. You confirm the connection and review incoming content before saving it.

3. Transfer & Backup files

   The app does not operate a sync server. You choose when to create a complete library or Today’s Work file, where to store it and when to import it.

4. No third-party advertising tracking

   The app does not show third-party ads, sell workshop data or use third-party advertising analytics.

5. Exports, backups and email

   Review exported files, backups and Mail drafts before sharing them.

6. Limited exchange-rate request

   The rate feature can send currency and date information to the provider, but not your customer database, job notes, images or item details.

7. Protect devices and files

   Use device security, a protected Apple Account and appropriate storage for exported files. No electronic storage method can guarantee zero risk.

Check before you finish

• Incoming content is reviewed before it is saved.
• Exports and backups are stored securely.
• Customer information is limited to a legitimate workshop purpose.

Image processing, transfers, imports and exchange-rate updates may take time. Wait for the current process, then check the saved result.

1. If images are still processing

   Keep the app open while the progress indicator is active. Avoid importing the same batch again. When processing finishes, verify thumbnails and image count on the record.

2. If a backup cannot be created

   Check available device space, wait for image processing to finish and try again. Keep the app open until the backup file is ready.

3. If Nearby Transfer cannot find a device

   Confirm that Nearby Transfer is open on both devices and keep them nearby. If the saved connection no longer works, connect the devices again.

4. If an import does not show the expected records

   Confirm that you selected the intended complete library or Today’s Work file and review the import result. Today’s Work keeps newer local edits and does not carry deletions.

5. If an exchange rate is unavailable

   Confirm network access and automatic rate settings, then request a refresh from Currency settings. The app may temporarily use saved or fallback information and should identify the missing current rate.

6. If Save appears inactive or has no effect

   Check required fields and validation messages, then wait for image or data processing to finish. Do not tap repeatedly. If the form still does not respond, reopen the app and contact support with the device, app version and screen name.

7. If a problem repeats

   Create a backup when possible and record the shortest sequence that reproduces the issue. Do not send customer data or private photos unless support specifically needs them and you are authorised to share them.

Check before you finish

• The dependent process had time to finish.
• The actual data was checked.
• A repeatable issue was documented without exposing unnecessary customer data.